Privacy Policy

Last Updated: August 16, 2025

At Higher Standard (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our in-home care services or visit our website.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Clients & Families: Name, contact details (phone, email, address), payment information, health/medical needs (for care planning), and emergency contacts.
  • Caregivers: Name, contact details, employment history, background check data, certifications, and references.
  • Website Visitors: IP address, browser type, pages visited, and interactions with our site (via cookies and analytics tools).

Non-Personal Information

Aggregated or anonymized data that does not identify individuals, used for improving services and analytics.

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide, schedule, and manage in-home care services.
  • To verify caregiver qualifications and conduct background checks.
  • To process payments and communicate about appointments, changes, or updates.
  • To improve our services, website, and customer experience.
  • To comply with legal obligations and protect against fraud or misuse.

3. How We Share Your Information

We do not sell your personal information. We may share it only in the following cases:

  • With Caregivers: Only necessary details (e.g., client name, address, and care instructions) to provide services.
  • Service Providers: Trusted third parties (e.g., payment processors, background check agencies) under confidentiality agreements.
  • Legal Compliance: If required by law (e.g., court orders, safety investigations).
  • Business Transfers: In case of a merger, acquisition, or sale of assets (with notice).

4. Data Security

We implement industry-standard measures (encryption, secure servers, access controls) to protect your data. However, no system is 100% secure—please safeguard your account credentials.

5. Your Privacy Choices

  • Access/Update Information: You may review or correct your data by contacting us.
  • Opt-Out: Unsubscribe from marketing emails (though service-related messages will continue).
  • Cookies: Adjust browser settings to disable cookies (may affect website functionality).

6. Children’s Privacy

Our services are not directed at minors. If we collect child-related data (e.g., for childcare), we do so with parental consent.

7. Changes to This Policy

We may update this policy periodically. The revised version will be posted with a new “Last Updated” date.

8. Contact Us

For questions or requests regarding your privacy, please email us at contact@higherstandardhomecare.com