FAQs

1. What services does Higher Standard provide?

Higher Standard offers in-home, on-demand caregiving services in the Phoenix metropolitan area, including:

  • Senior Care (companionship, personal care, meal prep, medication reminders)
  • Childcare (babysitting, tutoring, after-school care, special needs support)
  • Disability Care (assistance with daily living activities, mobility support, respite care)

All caregivers are background-checked, trained, and experienced to ensure safe, compassionate care.

2. How do I book a caregiver?

You can book a caregiver online. Simply:

  1. Tell us your needs in your Request A Quote form (type of care, schedule, special requests).
  2. We Send Your Quote and Service Details (we’ll match you with a caregiver based on your requirements).
  3. Sign Your Service Agreement & pay (services are prepaid for the days and hours you need).
3. Are your caregivers screened and qualified?

Yes! Every Higher Standard caregiver undergoes:
✔ National background checks or fingerprinting
✔ Reference verification
✔ Skills assessment & training
✔ Ongoing performance reviews

We only hire experienced, compassionate professionals who meet our high standards.

4. How much does care cost?

Our pricing is transparent and based on:

  • Type of care needed (senior, childcare, or disability support)
  • Duration of care (hourly rates, with no long-term contracts)
  • Time of day/week (weekend or overnight care may vary)

You only pay for the hours you use, with no hidden fees. Request A Quote for find out your rate.

5. Is there a minimum booking requirement?

Yes, we require a minimum of 8 hours of prepaid care per booking to ensure availability and quality service. Unused hours can be applied to future visits.

6. Can I request the same caregiver each time?

Absolutely! We encourage continuity of care and will do our best to match you with your preferred caregiver, subject to availability.

7. What if I need to cancel or reschedule?

We require at least 72 hours’ notice for cancellations or changes. Late cancellations may incur a fee.

8. What if my loved one needs medical care?

Our caregivers provide non-medical support (e.g., medication reminders, mobility assistance). For medical needs, we recommend coordinating with a licensed healthcare provider.

9. How quickly can I get care?

We offer on-demand care, often with 24 to 48 hour availability, depending on caregiver schedules.

10. Do you offer respite care for family caregivers?

Yes! We provide short-term respite care to give family caregivers a break while ensuring their loved ones are in good hands.

11. What areas do you serve?

We currently serve the Phoenix metropolitan area, including Phoenix, Chandler, Mesa, Tempe, Gilbert, Maricopa, Queen Creek and more!

12. How do I pay for services?

We accept credit/debit cards and electronic payments. Payment is required in advance and charged to the Card on File automatically according to the payment schedule you prefer. We do not accept insurance benefits at this time.

Still have questions?

Contact us at 480-442-1298 or contact@higherstandardhomecare.com—we’re happy to help!